Every TRAIN customer, is required to purchase a ticket before getting on the bus. Tickets can be purchased at the TRAIN ticket offices or at the authorised reatil ticket outletes.

The traveller needs to validate the ticket on the bus, using the special validating ticket machines. The traveller is required to check that the ticket has been validated.The travel needs to be in possesion of the ticket and the membership pass throughout the whole duration of the trip. The membership pass needs to be convalidate on the first day of travel and nedds to be supported by the concession ID card released by TRAIN.In the instance whereby the membership pass cannot be utilised, TRAIN can reimburse the amount or extend its expery day if the request is lodged by the first day of its validity. Passes can be defered only if the traveller provides a medical certificate stating the admission to hospital.
In the instance where the validating ticket machine is not functioning, the travel is required to notify the bus driver who will endevour to write, at the back of the ticket, the time and date of travel.

Tickets cannot be handed over to other people, they need to be carried through the whole dutration of the trip and, upon request by the ticket inspector, the traveller needs to show a valid ticket.

Children no higher then one meter who are escorted by an adult, can travel free of charge if they don't occupy a seat; outside those boundaries they will pay the normal fare. If a traveler is escorting more then one child, only one of the children will travel free of charge, where as the other children are required to purchase a full price ticket.