Conditions of travel

Purchasing
Before getting on a bus, passengers must have already bought a ticket at a ticket office or commercial locations that sell them.  Regarding law L.R.42/98 it is possible to buy a ticket inside the bus according to the conditions and law, including following renewals.

How to get a pass
In order to buy any kind of personal pass it is necessary to have an identification card (at the price of ? 6,00) issued by SIENA MOBILITÀ. The cards can be:
- ordinary: valid to buy town ordinary passes (validity: 5 years) and out-of-town ordinary passes combined with town (validity: 3 years);
- workers: valid to buy special town passes for workers. In order to issue this card it is enough to ask the worker a self -certification as subordinate employment .Validity: 5 years;
- students: valid to buy three-monthly town passes as well as out-of-town passes, addressed to students enrolled to the primary and secondary schools.
For the primary and middle schools, the card will be valid for the whole studies course and will not be renewed. For the advanced (upper) schools students, the cards must be validate at one of the SIENA MOBILITA' box offices or at the schools' secretaries. For the university students the cards must be validate at one of the SIENA MOBILITA' box offices; in order to issue this student's card it is enough to self-certificate this position. All students up to 26 years old can obtain this kind of pass;
- over-60-years-old retired people: issued to people over 60 years old having an income within the pre-estabilished income limits to be checked directly on the website, just downloading the form in the section Over-60 Relief Titles, or at the box offices and the Service Card;
- regional: issued in compliance to the status parameters according to the Regional Law 100/98 to be checked directly on the website, section Relief Titles L.R. 100/98, or at the box offices and the Service Card;
- pegaso: issued to the Pegaso Card's owners. The way to obtain such card can be checked directly on the website, section Pegaso, or at the box offices and the Service Card.

How to get a duplicate
It is possible to get a pass and/or a card duplicate, subject to verification of the purchase, directly at the company box offices at the cost of euros 4,00 each.

Conditions of validation
 All travel documents (- tickets, including season tickets) must be validated at the start of the journey using the purpose-built stamping machines which are found on the buses.  The customer is held to verify and keep the stamped ticket. In cases where the stamping system doesn’t work, the customer must write the date and time of the start of the journey, as soon as possible, and to communicate this to the driver.  Tickets are not granted for use of more than one person, and must be kept for the whole of the journey, up to the moment of getting off the bus.  Every passenger must present a ticket at any request by staff.  Season tickets are all personal and all the types of season tickets have a starting date from the first day of the month.  They must be stamped at the beginning of the first journey in which they are used.

Ticket refunds
If the company has not fulfilled it’s requirements, a ticket refund may be due only in the following conditions: - for extra-urban services: in the case where the journey is carried out with more than 30 minutes of delay (art. 16 D.P.G.R. 9/R - 2005) – for urban services: in the case where the delay is more than 30 minutes or if it is completely cancelled (art. 23 comma 1 lettera n-ter L.R. 42/98).  The refund consists of a reimbursement of the ticket price.  Write to the following address and attach the ticket to: TRAIN S.p.A. S.S.73 Levante n° 23 - 53100 Siena.
Matters regarding conciliation are to be directed to the territorially competent Ombudsman, an institutional figure that can settle any disputes between clients and Train.

Rules for the transportation of animals
On TRAIN vehicles, it is not possible to transport animals with exception to guide dogs for the blind and small sized animals, for which the following rules apply: - any blind passenger can bring one guide dog free of charge, with a muzzle.  Small dogs with muzzles are allowed, through the purchase of a ticket.  Other small animals are allowed, as long as they are carried in cages, boxes or other adapt containers, to avoid passengers getting injured or dirtied by the animals.  Such animals should be kept on the owners lap or on a lead, so long as no other passengers object (L.692/1975).  In the case where animals dirty, ruin  the vehicle or cause damage to people or things, the owner who has accompanied the animal will be responsible for the damages (art 2052 c.c.).
Rules of the transportation of baggage
The passenger’s baggage must be placed in the appropriate places and the price of the transportation must be paid when buying tickets, according to the tariffs in use.  Every passenger has the right to travel with a maximum of 2 suitcases that are no heavier than 10 kg and that are no larger than a maximum of 50 x 30 x 25 cm.  It is necessary to buy an extra ticket for baggage that is larger than the above.  The responsibility for damage, thefts, tampering, dispersions and worsening of transported objects are disciplined in art. 1681 C. C. Siena Mobility will not respond to left luggage on their buses.

Parcels
Tariffs for unaccompanied parcels
The sending of unaccompanied parcels that weigh no more than 20kg and have a maximum dimension of 50 x 50 x 50 cm, cost of 7,50euros per parcel, with a value of no more than 500euros for each parcel.  On board SITA buses the service is insured from and to the main places connected by the TPL services.
Tariffs for accompanied parcels
A ticket must be bought for parcels that are more than 50 x 30 x 25cm. 

Conditions of travel for children
Children of a height of no more than one metre and accompanied by a passenger can travel free if they do not occupy a seat.  Beyond this height a normal ticket must be bought.  In cases where the passenger accompanies more than one child, one of them may travel free while the other is obliged to pay for a normal ticket.

Obligatory use of seatbelts on board buses